1. Refund Policy
We're committed to ensuring you're satisfied with your purchase. If you're not satisfied with your order, we offer a 14-day refund policy. Refunds are valid for unused items returned within this period.

2. Eligibility
Please note that the following items are not eligible for refunds:

Used or washed items

Items with damaged or missing labels or packaging

Specialized or personalized items

3. Refund Request Process
To request a refund, please follow the steps below:

Contacting Customer Service: Within 14 days of purchase, please contact our Customer Service team by email or phone with your order number and the reason for your refund.

Obtaining Refund Authorization: Our Customer Service team will review your request and, upon approval, send you a refund authorization and return address.

Returning Items: Please return the item to the address provided by Customer Service and retain proof of mailing for future inquiries.

Item Inspection: Once we receive the returned item, we will inspect it to confirm its eligibility for a refund.
Refund Processing: If the product meets the refund criteria, we will process the refund within two business days after confirmation, and the refund will be credited to the original payment account.
4. Refund Method
The refund will be processed through your original payment method. For example:

If you paid by credit card, the refund will be directly credited to that credit card account.

If you paid with another payment platform, the refund will be credited to the corresponding account.
5. Shipping Costs
Original shipping costs are generally not refunded during refunds, unless the return is due to product quality issues or incorrect shipment.

6. Refund Time
Refund processing time is generally two business days, but the specific time it takes to reach your account may vary depending on the processing speed of your bank and payment platform.

7. Example Situations
Quality Issues: If the product is defective upon receipt, you can request a full refund or exchange.
Product Non-Conformity: If the product you received does not match the product you ordered, we will cover the round-trip shipping costs to ensure a worry-free shopping experience. 8. Contact Us
If you have any questions regarding your refund request, please feel free to contact our customer service team:

Email: help@wildridgeg.com
Phone: +1 (743) 261-7366
We will be happy to assist you and ensure your issue is resolved promptly.